Helps and frequently asked questions of users

If you need help with the use of the site, this page will give you a hand explaining step-by-step some areas and procedures of our online e-commerce. Do not be discouraged and look in this page for what you need!

ACCOUNT

How do I register on 100ASA?

Registering your account is very simple. Access the home page of our website and at the top left click on Login; this procedure you can also do it directly from your cart.

under the box CREATE AN ACCOUNT enter your e-mail address and then click on the orange button CREATE AN ACCOUNT;

in the page that will open, fill in all the required data and then click on Register>;

you will receive a summary e-mail with all your data;

now you are ready to go shopping on 100ASA!

Where do I add my address?

Access your account and in your control panel click on MY ADDRESSES, as well as screenshots;

click on the Add new address> button, as well as the screenshot HERE;

fill in all the required data and also set a name identifying the address (eg: home, work, warehouse, uncle, friend ...);

we advise you to add further information that you deem necessary to communicate to us under the Additional data box;

register your address by clicking on the Save> button.

Where can I view my orders and where can I find my bill?

Access your account and in your control panel click on HISTORY AND DETAILS OF ORDERS;

from this screen, when available, you can also download related documents such as the bill as well as monitor the status, as well as screenshots

I'm an old site customer, how do I recover my account?

You will have to follow a REQUIRED password recovery procedure. Follow these step-by-step steps:

click on Login in the upper right corner;

under the box ARE YOU ALREADY REGISTERED? click on Forgot your password ?;

enter the e-mail address used in the old account and click on the green button Recupera Password> (link to the screenshot);

check your inbox at the specified e-mail address (also look in the spam / junk mail folder), there will be a message containing a link that will reset your password;

click on the link and you will receive a new message containing a summary of the access data, with a new password generated randomly by our system;

now you are ready to login and to buy on 100ASA!

I am a reseller, how can I enable the wholesale price list of your e-commerce?

Immediately create your new account on our site, then send us an email through the contact form with the attached company registration, or send it by fax to 0823-1760810 and we will promptly enable your account.

Can I save my favorite products?

Yes, you can do it by clicking on the link Add this product to my favorites list under the short description of the product;

you can see the list of your favorites by accessing your account control panel and clicking on MY FAVORITE PRODUCTS.

PURCHASES AND ORDERS

How do I make a purchase on 100ASA?

Search for the product you want in our online catalog;

click on the Add to Cart button;

now you can decide whether to continue shopping or proceed with the purchase;

in the last case, click on Proceed with checkout and follow the step-by-step procedure;

here you can decide the courier and the payment method in total freedom;

100ASA also accepts bank transfers in addition to credit card methods.

If you have not received our email with payment details, or if the lost ahi, you can find our bank details here

Prices shown are VAT included?

The prices shown on our e-commerce site are all inclusive of VAT, except for special exceptions, which are however clearly visible on the right of the product, in the price box, where it is explicitly specified.

Can I buy a product that is not available?

If a product currently unavailable can be added to the cart, 100ASA informs you that it will be available in max 10 working days, unless specified directly on the product sheet. In any case, we advise you to contact us on our online chat or via e-mail regarding the product (s) you wish to purchase, in order to resolve any problems in the order in advance.

How do I request an invoice for my order?

There will be no need to request an invoice for an order placed on 100ASA. The PDF document of the invoice will be sent to you by e-mail when the actual shipment takes place. Also, from your account control panel here on our site, you can download the invoice in total freedom at any time.

How do I use my discount voucher?

100ASA usually offers discount vouchers via newsletters, or publishes them directly on the home page or on their social accounts. To resume the coupon, take the associated code and, when ordering, in the first checkout screen, enter it in the appropriate "GOODS" field, as you can see on this screenshot. Click on "OK", wait for the site to process the discount and reload the order screen with the voucher applied. From this moment you can proceed with the other stages of the checkout. How can I monitor the status of my order? By accessing your account and clicking on HISTORY AND DETAILS OF ORDERS you can directly view the status.You need help with a problem when paying by card of credit. Who can I contact? You can contact without hesitation our payment gateway Multisafepay from this page https://wwwv1.multisafepay.com/it/contact-supporto.html or to the phone number + 390294750118 How many communications will I receive for my order? 100ASA communicate step by step all the steps of an order to its customers in order to improve the transparency between the parties. On average, for a typical order, you will receive about 6-7 e-mails, excluding those of couriers authorized to direct communications (such as GLS and DHL), number that changes depending on the type of processing and the real state of the goods and 'order. Each e-mail, resulting in a change of status in the control panel of the account, will bring with it all the necessary information. What do the various order states mean? Here are some examples: Pending payment by bank transfer100ASA Srl is waiting of receipt of the payment by bank transfer from the customer before managing the orderP waiting for refueling100ASA Srl is waiting for the goods to be delivered to its warehouse by the supplier before proceeding to dispatch the order; it can also mean that the wait refers to the supply of the external warehouse, since 100ASA Srl also sells products in dropshipping Waiting for confirmation100ASA Srl is waiting for the order to be confirmed by the customer before proceeding with the order; this communication arrives after about 5 days from the insertion of the order and is preceded by a lack of communication from the customer and a non-payment. Waiting for withdrawal100ASA Srl is waiting for the order to be collected from the customer's warehouse, if the latter has decided to purchase the goods by choosing as a method of delivery the Pick & Pay, or the withdrawal of the order at our officePayment is the communication that follows an e-mail from the staff or that follows the wait for confirmation , or in any case following a communication from 100ASA Srl to the customer that implies the payment request for an inserted order. In case of failure to respond to this status within 24h, 100asA Srl can no longer guarantee the availability of the ordered goodsIn processing is the phase that precedes the preparation of the order. Usually, it is the phase in which the order is handled by the Logistics of 100ASA Srl to prepare the shipment in a short time (at least 24h) Preparation in progress The Logistics department of 100ASA Srl is physically preparing the package related to the order and will be shipped in the day or within 24 hours from the change of stateDisabledThe order made by the customer was effectively picked up by the courier and left for the destination indicated by the customer. Delivery times are around 3-5 working days. The shipment can be followed by monitoring the tracking code attached to the e-mail regarding the state. The Logistics department of 100ASA Srl informs the customer that the order is delivered by the courier SHIPPING AND DELIVERY When will I receive my goods? merchandise are usually indicated on the product, if not available immediately, and during the creation of the order, in the checkout phase. Usually, our couriers deliver the goods in 24/48 working hours from the actual shipping. How can I monitor my shipment? With actual shipping, our Logistics department will notify you with an e-mail containing the tracking code; if you choose as a courier GLS or DHL, they will also notify you by e-mail step by step, so you can monitor your shipment wherever you are and at any time of the day. What are the shipping costs? Depend on the selected courier . However, during checkout, the estimated cost of shipping is specified for each courier, which will be calculated based on the weight of the product and at the address. If you order different products, which are resident in different warehouses, obviously the shipping cost will be added. Do you ship anywhere in Italy? Yes, we ship all over the Italian territory, including the islands, we also ship abroad. Can I give additional information to the courier? Communications to the courier can be added during checkout in point 3, under the box Self you want to add a comment to your order, write it below, you can also notify us by e-mail via contact form or directly from your order before shipping and our Logistics department will interface with the chosen courier. I can personally come and get the products ordered or send a personal courier? Yes. 100ASA Srl allows delivery in "assigned port" for all registered Customers and Resellers, upon request by e-mail, phone call or online chat, as this mode requires manual enabling, preliminary to the order, which will be carried out by a our operator.GARANZIA AND RESIQual is the guarantee offered by your store? All products sold on the website 100asa.it, unless otherwise specified, are covered by the manufacturer's standard warranty and 24-month warranty for defects of conformity, pursuant to of the DL 24 / 02.here you find all the details of our Warranty. how do I return a product purchased? By accessing your account, click on RETURN OF GOODS, here you can follow the procedure of RMA, more information below the entry RESO MERCE.For Grandstream products, to speed up the RMA practice, we suggest you open a ticket (preferably in English) on their helpdesk.grandstream.comQues practice in order to allow Grandstream engineers to better understand the problem and better assist the customer. If at the end of the contact the manufacturer deems it appropriate return / exchange will be notified all the parties involved (distributor-retailer-customer) COMMUNICATE WITH NOHow can I use the chat that I find on the site? The chat is a direct connection with the staff of 100ASA Srl. Our chat is active 24/24 and 7/7: if there are no operators available at the time of your request, it will still open a support ticket solved by our staff within a very short time. This is the key to our success: the care of the customer (customer care) How do I open a service or information ticket? By clicking on the banner on the Home Page, a page will open that will allow you to enter all the information you want to communicate to us and those that we need: the subject of the request, your name, your e-mail address, the content of the request, a possible attachment and the verification code. In the end, just click on Submit (or Send) and our staff will receive your request. I also remind you that when we are not online in chat, your request will be transformed directly into a ticket to which our operators will respond as soon as possible. Certified mail. Our certified email address is: 100asa@pec.itRESO MERCEAvete the possibility to request the return goods for one or more products.To do this here are the steps to follow: Login to your accountaccess your orderelelect the order from which you want to return the product (s) to select the products you want to return, flagging the box next to / to the products.Indicate the amount to be returned is essential to insert in the notes the serial / s of the products and the reason for the return (without these details the procedure could be slowed down / refused) Once completed filling out the form, you must send it for approval via the submit button. Your request will remain in the "awaiting approval" status until a 100asa.it staff member has analyzed your request and authorized it.Receipt the return authorization you can proceed to return the return as indicated in the pages of the terms and conditions of use, right of withdrawal and warranty.The document in pdf format to be printed and attached to the package you can find it here: